Create a Staff-Driven Practice by Lori Prescott

Prescott Management

You can create a staff-driven practice by putting what I am about to tell you into action in your office.

This three-minute read will teach you a fundamental of achieving a staff-driven practice.

Doctors have paid thousands to learn the concepts I will share here. I use it daily in my practice, and I have helped thousands build successful practices with it.

It Begins With How You View Your Office

View your office as a production machine, and you learn some critical things.

A simple analogy was once told to me. I didn't immediately say, "Ah ha, that's it!" But I sure did shortly after that.

It compared a business to the operation of an engine and went like this:

A business operates like an engine:

1) Something comes in.

2) Changes are made to that something.

3) Something flows out.

For an engine, it's:

1) Gas & oxygen flow in.

2) The gas & oxygen are mixed in the correct ratio.

3) The mixture is passed into a cylinder.

4) There, the mixture is compressed.

5) A spark is added at the correct time.

6) The compressed fuel/oxygen mixture ignited expands (burns).

7) The expanding motion is transferred to the wheels, etc.

8) The fully expanded mixture flows out (exhaust).

The critical point was, in the production of anything, you must have the following:

1) Something coming in.

2) Changes being made to that something.

3) Something flowing out.

In a practice, you have:

1) Patients & potential patients coming in.

2) Adjustments, modalities, etc., being performed on the patients. (changes being made).

3) Properly Adjusted Patients flowing out.

Concept Number Two

 The speed at which you can achieve the flow in & out determines power.

Analogy

A jet engine accomplishes the same thing as a gas engine, steps 1-8 noted above, only much faster. The results are it creates a lot more power.

The takeaway is--The more efficient you are at points 1-8, the more power you develop.

An Application Of This Concept To An Office

Increase the efficiency of each team member by finding out what is most valued at each point in the flow.

What does that team member want flowed (passed) to them?

Example

(For this example, I'll use a Potential New Patient as the something flowing in. It would vary slightly for an Established Patient, but the concept is the same.)

If I am the receptionist, I want a potential new patient who:

1) Arrives on time.

2) Has their paperwork filled out.

3) Has their ID & insurance card.

4) Has enough time set aside for their appointment.

This makes me happy as the receptionist because it contributes to a fast, smooth flow. (increases power).

Now, as the receptionist, what does the doctor want me to flow (pass) to him/her?

1) A potential new patient who feels welcome in our office and sees that we care about people and their health.

2) Who has all their paperwork correctly completed.

3) Who knows approximately how long they will be here.

4) Who is passed to me at the correct time.

(As a receptionist, understanding the 1-4 mentioned above helps me identify my tasks and prioritize my time more effectively, resulting in increased efficiency and productivity. Increased power)

By taking some time to go through this process for every position in your practice, you can identify what is valued by each position. (what will make it as efficient as it can be).

Next, you figure out how to achieve that at each position.

If you do this, you will realize the highest level of power that can be achieved in your office. And you will have a staff-driven practice with knowledgeable, productive, and happy employees.

As always, if you would like help with any area of your practice click below for a no-charge consultation.

Schedule a Complimentary Consultation
Yours in health!

Dr. Lori Prescott D.C.

(714-585-9949)